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877-327-7302
24 hours a day, 7 days a week
To purchase a new policy please call one of our travel experts at:
800-989-8228
Travel Information
- Prior to Cruising
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- Embarkation
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- During Cruise
Embarkation
Should I reconfirm my airline reservations?Since arrival and departure times are subject to last-minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure to verify all the flight numbers, departure and arrival times shown on your ticket. (Reconfirm inter
national flights 72 hours prior to your departure from home.) Plan to be at the airline counter at least 1-1/2 hours before flight time for domestic flights and 2-1/2 hours before flight time for international flights.
Is parking available at the pier?Parking available at most of the piers, for a minimal fee (usually about $10/day). At some piers only cash is accepted.
How do transfers work?Most cruise lines include transfers between the airport and the pier on embarkation/disembarkation day if you have purchased an air/sea package directly with them. Passengers providing their own air must get their own transportation to/from the pier. Prepaid transfers can be purchased separately from most cruise lines. Flight information must be provided to the cruise line with final payment if separate transfers have been purchased.
What are the boarding procedures?Generally, you will be allowed to board two or three hours before the ship sails. Keep in mind that you must be on the ship at least one hour before departure, and the gangway will be pulled thirty minutes before sailing.
Upon completion of check-in, you will receive a guest identification card. This card will serve as your identification on-board. It will also serve as your identification for security procedures when embarking and disembarking the ship and when making purchases onboard.
As you walk up the gangway, a member of the cruise staff will welcome you aboard. Your luggage will be delivered to your cabin shortly after it arrives at the ship. You carry nothing but your hand luggage. Once you are onboard you are free to explore the ship. Refreshments are available during embarkation and most cruise lines offer a nice buffet lunch (depending on the departure time).
What is the visitor policy?For security reasons most cruise lines have implemented a "no visitor" policy aboard their vessels.